1. Introduction

Welcome to Fatso Hard Kitchen’s website, www.fatsohardkitchen.com . By accessing or using our website or services, you agree to abide by these Terms and Conditions. Please review them carefully before using our services or placing an order.

2. Use of Our Website

Users agree to access and use the website solely for personal, legitimate, and non-commercial purposes. Unauthorized use of this website or its content, including attempts to modify, duplicate, or distribute materials, may result in legal action and the termination of access privileges.

3. Ordering and Payment

When placing an order through our website or by phone, you confirm that all information provided is accurate and up-to-date. Payment is required at the time of purchase unless otherwise agreed upon. Fatso Hard Kitchen accepts major credit cards and digital payment options, as displayed at checkout. All prices are listed in USD, and customers are responsible for any applicable taxes.

4. Cancellation and Refund Policy

Cancellation Policy: Orders may be canceled up to 48 hours before the scheduled delivery or pick-up time. Requests for cancellation after this period may not be honored.Refunds: Refunds are processed for cancellations made within the allowed timeframe. Refunds may take up to 7–10 business days to reflect in your account, depending on your payment provider.No-Show Policy: We do not issue refunds for no-shows or cancellations made within 48 hours of the scheduled service time.

5. Delivery and Service Area

Fatso Hard Kitchen currently delivers to specified areas within Chicago, IL, and the surrounding metropolitan region. It is the customer’s responsibility to provide accurate delivery information, including address details and access instructions. Delivery fees and times will be calculated based on the delivery address and will be provided at checkout. Fatso Hard Kitchen is not liable for delays caused by incorrect delivery details or unforeseen circumstances.

6. Promotional Messaging and Consent

By providing your phone number or email, you consent to receive promotional messages from Fatso Hard Kitchen, including offers, discounts, and event updates.

Opt-Out: You may opt out at any time by replying “STOP” to any text message or by contacting customer support.

Consent Responsibility: By signing up, you confirm you have the legal right to authorize this number for messages from Fatso Hard Kitchen.

7. Privacy Policy

Our Privacy Policy, which explains how we collect, use, and protect your personal information, is an integral part of these Terms and Conditions. We encourage you to review the Privacy Policy to understand our data practices fully. Your continued use of our website and services constitutes acceptance of these practices.

8. Intellectual Property Rights

All content, graphics, logos, designs, and trademarks on this website are the property of Fatso Hard Kitchen and are protected by intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is prohibited. You may not use our branding or materials without express written permission from Fatso Hard Kitchen.

9. Limitation of Liability

Fatso Hard Kitchen is not liable for any direct or indirect damages arising from your use or inability to use our services. This includes, but is not limited to, incidental, consequential, or punitive damages. In jurisdictions that do not allow certain limitations of liability, this provision may not fully apply to you.

10. Changes to Terms and Conditions

Fatso Hard Kitchen reserves the right to update these Terms and Conditions at any time without prior notice. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website or services following any modifications constitutes your acceptance of the updated terms.

11. Contact Information

For any questions, concerns, or support related to these Terms and Conditions, please reach out to us:

Email: [email protected]

Phone: 1-833-94FATSO

We are available during our regular business hours to assist with any inquiries.